When you take out an Accountable subscription via our website, you benefit from a 30-day money-back guarantee. Here's how it works, depending on where you subscribed:
If you have taken out the subscription through our website, you have 30 days from the date of subscription (or renewal) to request a refund of your subscription, provided you have cancelled it.
Simply email our Support team at [email protected], or reach out in the chat, and we'll take care of the rest.
ℹ️ The guarantee covers the Accountable subscription itself. If you have already filed a tax return through the app, the service has been delivered and a refund is normally no longer possible.
🍏 On App Store
If you subscribed through the App Store, Apple’s Media Services Terms and Conditions apply. Within 14 days of subscribing: request the refund directly from Apple, which will process it within 14 days.
Go to reportaproblem.apple.com.
Select "I'd like to", then choose "Request a refund".
Choose the reason why you want a refund, then choose "Next".
Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.
Between 14 and 30 days: reach out via the chat or [email protected], and we'll take care of your refund.
If you subscribed through Google Play, it also depends on when you make your request:
Within 14 days of subscribing, there are two ways:
1) Contact our Support team at [email protected], we’ll handle the request with Google.
2) Request it directly via the Play Store website or app:
Open a browser and go to play.google.com.
Tap Menu → Account → Purchase History.
Choose your order and select Request a refund or Report a problem.
Fill in the form and submit your request.
Google usually replies within 15 minutes, but it may take up to 4 business days.
Between 14 and 30 days: reach out via the chat or [email protected], and we'll take care of your refund.
⚠️ Please Note: Cancelling your subscription doesn’t end it immediately, it remains active until the renewal date.
Example: if your subscription renews on the 5th of each month and you cancel on the 25th, it will stay active until the 5th of the next month.
If I cancel my subscription, do I get a refund ? No. Cancelling a subscription does not automatically result in a refund request. If you cancel your subscription via our website, Play Store or App Store and wish to receive a refund, you must submit a refund request.
Can I get a refund if I don't use or no longer use the Accountable app ? No. Unless you are still within 30 days of subscribing.
Can I get my money back if I delete the Accountable app ? No. Deleting the Accountable application does not result in the termination of the current subscription or a refund request. You must cancel your subscription and request a refund within the specified period.
If I didn't realize that my subscription had been automatically renewed, can I still get a refund? Yes, if you are still within 30 days of the renewal (for subscriptions taken via our website)
I already filed a tax return through the app. Can I still get a refund? Normally no. Once a tax return has been filed through Accountable, the service has been delivered.
Can Accountable refund me if I paid on App Store or Google Play? Yes, the 30-day guarantee also applies. Within the first 14 days, the refund goes through Apple or Google (you submit the request yourself). Between 14 and 30 days, contact us directly and we'll take care of it.
Does Accountable reimburse other costs (VAT registration fees, business counter fees, social contributions…)? No. These administrative costs are part of running your business and are not reimbursed by Accountable. The good news: they are tax-deductible business expenses, and any VAT on them can be recovered through your VAT return. Not to be confused with our Tax Declaration Guarantee, which covers fines caused by an error in a return filed through the app.
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Author - Sophia Merzbach
Sophia has been a key member of the Accountable team for many years, bringing a unique blend of journalistic precision and in-depth tax expertise to her work.
Who is Sophia ?Thank you for your feedback!
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Chiara Marradi
10/05/2026
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
Sumit Tewary
01/12/2024
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Dean Osborne
05/06/2023
Everything was great! All my questions were answered quickly and in a friendly manner.
Wenzeslawa Wegener
11/05/2026
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
Jeffrey Humble
12/01/2026
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
Sergio Barbarino
13/04/2026
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Norma
06/04/2026
Fast and careful answers from Alina. Top service. Thank you.
Anonymous
06/04/2026
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
Janina Arsenjeva
10/04/2026
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.
Anonymous
12/03/2026
