They always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
When you submit your quarterly VAT return or client listing on Intervat, it may happen that you get an error code.
In the table below, you will find the recurring error codes and how to correct in Accountable:
Error code | Issue | Root cause | Solution | |
VAT return | W_TVA_GRID_5657_INCORRECT_VALUE | Grid 5657 incorrect value | There are values in cell 87, but value in cell 56 or 57 is 0€ → This is most likely due to an incorrect encoding of outside-EU expenses. | Double check encoding of expenses |
VAT return | W_TVA_GRID_59_INCORRECT_VALUE | Grid 59 incorrect value | The amount in cell 59 is higher than 21% VAT from sum of cells 81 to 85 → possibly due to wrong encoding of expenses, or import tax? | Double check encoding of expenses |
VAT return | W_TVA_GRID_55_INCORRECT_VALUE | Grid 86/88 vs. 55 | There are values in cell 86/88, but value in cell 55 is 0€ → - This is most likely due to an incorrect encoding of intra-EU expenses. - It may happen that one provider is not eligible to reverse-charge and thus charged 0% VAT | Double check encoding of intra-EU purchases |
VAT return | W_TVA_GRID_PRESENCE_444648 | Warning message to remind users to also submit the intracom listing | The VAT return shows income from intra-EU clients | Submit intracom listing for the quarter |
VAT Return | W_TVA_GRID_00_SUM_INCORRECT_VALUE | The amount of transactions subjects to special arrangements (grid 00) is greater than the total of transactions in Grids 81 to 85 | This often happens when you sell your business as a whole. As the sale of your business is a large amount, this amount will probably be higher in the declaration in cells 81 to 85. | It's enough to justify it in the tab on intervat by 'putting sale of business according to article 11 VAT code'. You can also add the sales invoice in the tab 'justify' on intervat. |
VAT Return | E_DECLARATION_EXIST_FOR_SAME_PERIOD | A VAT return was already submitted for the same period | Most likely, you want to file a correction | Follow the process from the Help Center Article |
VAT Return | E_PERIOD_IN_THE_FUTUR | The period has to be closed before filling in a VAT Return. | Most likely, you’re trying to submit a VAT return for a quarter that hasn’t been closed yet. | You need to wait until the first day of the month following the end of the quarter to submit the VAT return. |
Error code | Issue | Root cause | Solution | |
VAT Return | E_TVA_DECLARANT_REGIME_NOT_ALLOWED | VAT return cannot be submitted | User is Franchisee. ⚠️ You might have mistakenly charged VAT on sales invoices. Or your VAT number may not have been active during the selected period. | Do not submit VAT return. Update account settings. Catch up on the past revenue/invoices in accounting. |
VAT Return | E_VATNUMBER_NOT_RECORDED | VAT return cannot be submitted. | The VAT number you entered is not currently recognized by Intervat. This usually means that your VAT registration is either not yet completed or still being processed by the authorities. | If your activity is exempt from VAT (article 44, for example medical or paramedical professions), you don't need to file a return: don't fill in the 604A, but set your VAT type to "Exempt" in your settings. Otherwise, to activate your VAT number, you must fill out and submit the 604A form online here. If you've already submitted this form, please allow a few days for the activation to appear in Intervat. For confirmation or assistance, we recommend contacting FPS Finance or your business counter. |
VAT Return | E_TVA_REMEDIAL_DECLARATION_AFTER_DELAY | The amended VAT return can no longer be submitted | You're trying to correct a VAT return whose filing deadline has passed. Since January 1, 2025, Intervat no longer accepts amended returns after the legal deadline. | This period can no longer be corrected. Include the correction in your next periodic VAT return. |
When you submit your annual client listing on Intervat, it may happen that you get this error code:
Error code | Issue | Root cause | Solution | |
Client listing | E_Year_Invalid | Client listing is from the wrong year | You are uploading the current year’s client listing. This is only possible if you are closing your VAT number. | Nothing to do |
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Author - Sophia Merzbach
Sophia has been a key member of the Accountable team for many years, bringing a unique blend of journalistic precision and in-depth tax expertise to her work.
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Everything was great! All my questions were answered quickly and in a friendly manner.
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Fast and careful answers from Alina. Top service. Thank you.
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.