They always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
There are actually 4 ways to do this:

Concretely:
You can simply send a PDF file to [email protected]. This is our favorite way because you can simply put [email protected] in cc or bcc when you send an invoice to your customer. Completely seamless! Note that you currently must do this from the same e-mail address that you used to sign-up (this is how we know it’s you). Your invoices will appear in a few minutes in the revenue screen. To make sure that any information pre-filled by our character recognition is correct, they will still need to be validated in the app.
You can import a PDF from your phone (or cloud services like Dropbox or Google Drive) by selecting the “Upload PDF’ option which you see when clicking the + icon in the revenue screen. iOS may require you to activate access to your cloud services. For this, follow Browse -> Locations -> Edit and activate Dropbox or whichever service you want to upload from.
You can upload your invoice onto our web version, from the Revenue tab, click "Import invoice" and simply drag and drop your documents (in .PDF or image format) in the screen in order to add them in the app. You just need to validate the invoice information.
You can simply take a picture of your invoice if you have it on paper. You will also see this option when clicking the + icon in the revenue screen.
Quick disclaimer: importing your invoices is sometimes a bit more difficult, as line items and sub-totals are harder to identify. Let us know if you have feedback on this experience.
A question about import of invoices in the app? We are available on the chat for you, as always.
Der komplette Leitfaden für die ersten 12 Monate - von Steuerberatern geprüft
Kostenlos herunterladen
Author - Sophia Merzbach
Sophia has been a key member of the Accountable team for many years, bringing a unique blend of journalistic precision and in-depth tax expertise to her work.
Who is Sophia ?Thank you for your feedback!
Useful
How much income tax is deducted from your income is largely determined by your tax class. There are ...
Read moreWorking as a self-employed professional has many advantages: You are your own boss and you can choos...
Read moreWorking with international clients can be tricky, depending on where exactly they’re located, whet...
Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Everything was great! All my questions were answered quickly and in a friendly manner.
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Fast and careful answers from Alina. Top service. Thank you.
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.