They always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Good news: if you pay through our payment platform (Stripe), you can switch frequency directly, no need to cancel first.
If you switch from a yearly to a monthly plan, the amount you overpaid for the remaining period is kept as credit on your Stripe account and will automatically be used for your upcoming payments.
Good to know: the monthly rate is a bit higher than the yearly one (yearly billing saves you around 25%). The amount due immediately when you switch depends on your situation, it can be prorated. The confirmation screen always shows the details before you confirm.
This feature is currently only available via web.accountable.eu, not yet in the mobile app:
Click your profile icon at the bottom left, then "Manage my subscription".
On the next screen, click "Manage my subscription" again.
In the window that opens, choose "Change to another plan" (not "Cancel subscription").
Click "Update subscription".
You'll land on the Stripe portal "Update your subscription": use the Monthly / Yearly toggle at the top, then click "Select" next to the plan you want and then "Continue"
Check the summary (new amount, next charge date, amount due today) and click "Subscribe and pay".
Switching frequency isn't yet possible directly from the mobile app.
If you subscribed through the Google Play Store or the App Store, your subscription isn't managed by Stripe: you'll need to cancel through the relevant store first, then re-subscribe on the website at the frequency you want. Your tax coach is happy to help if needed.
Question? We're at your disposal in the chat below.
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Author - Sophia Merzbach
Sophia has been a key member of the Accountable team for many years, bringing a unique blend of journalistic precision and in-depth tax expertise to her work.
Who is Sophia ?Thank you for your feedback!
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Everything was great! All my questions were answered quickly and in a friendly manner.
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Fast and careful answers from Alina. Top service. Thank you.
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.