\u26a0\ufe0f You can register with PEPPOL through Accountable at any time. However, if you encounter errors during the registration process, use this guide to troubleshoot.<\/p>\n<\/div>\n
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1. “Pending” status<\/h1>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625291576\/daea3f6e1b61f1f6b6d0328a1ef6\/Capture-2Bd-E2-80-99e-CC-81cran-2B2025-02-14-2Ba-CC-80-2B11_34_51.png?expires=1787637600&signature=0b680d61bba321e96105829962045de52a8ddf4e1eb6b19139e123fef242434c&req=dSYlE8t3nIRYX%2FMW3nq%2BgdVOT5wraYp%2BNvoR2zi8d8SlpPX6%2FIzk%2FPgv0QN7%0Amj48Qz2wAUvciNxc7Ano4ldi8Zw%3D%0A\")
<\/div>\nThis means your registration has been processed but hasn\u2019t been finalized yet. Possible reasons include:<\/p>\n
\n- \n
You haven\u2019t completed the KYC process yet.<\/b><\/p>\n<\/li>\n<\/ul>\n
\u27a1\ufe0f Start the verification process (again) in Accountable by navigating to ‘Settings’> Peppol <\/b> and following the steps. (NB: Make sure to take a picture of your document, not a screenshot or a picture of a picture)<\/p>\n\n- \n
The system is still verifying if you’re already registered on PEPPOL via another access point.<\/b><\/p>\n<\/li>\n<\/ul>\n
\u27a1\ufe0f If you\u2019re already registered on PEPPOL through another platform (e.g., Odoo, Codabox, Winauditor, Octopus, etc.), you\u2019ll need to remove your Peppol registration on that platform first<\/b>. Once that’s done, Accountable will become your unique access point to PEPPOL, and the “Pending” status will no longer block your registration and will move to “Active”. <\/b> It takes up to 24 hours for the Peppol registration to become active via Accountable after that. <\/p>\n
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The system will attempt to resolve this automatically within 7 days<\/b>. If your registration is not removed from the other platform within 7 days, the ‘Pending’ status will automatically expire.”<\/p>\n
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2. “Data does not match” error<\/h1>\n
This error occurs when the information you\u2019ve entered for Peppol registration doesn\u2019t match the official records in the Belgian company register (KBO) neither the data encoded in Accountable.<\/p>\n
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\u27a1\ufe0f How to fix this ?<\/b><\/p>\n\n- \n
Visit the official KBO company register<\/b> here<\/a> to look up your company number.
\u200b<\/p>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625300163\/35a182565ac1516774056bdaed8a\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_23_07.png?expires=1787637600&signature=df23b09ec7c07a947a50b675b91b9276cb8b911a2b6fa2267746ede118495dd4&req=dSYlE8p%2BnYBZWvMW3nq%2Bgczl85xINUzn8J9BvKfGihOHiCireGSnM6P8TD0w%0AxcH267A8a9xV7%2BkDgFW1X47Z2AI%3D%0A\")
<\/div>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625300635\/617c39e24ab965b8e66274e67964\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_23_47.png?expires=1787637600&signature=1ea58d79029b856157f9440ed209e1913b081b8ea2c405f85d84a6e1ebf4dbd5&req=dSYlE8p%2BnYdcXPMW3nq%2BgaOa1U3WLE%2FP2aOURYF80dhMsX4zD8w5gE%2B3FJLg%0AU2eAdL41F60TpHG%2FN5GS8uWo8VY%3D%0A\")
<\/div>\n<\/li>\n- \n
Compare the information<\/b> in the KBO register with what you\u2019ve entered in your Accountable account.<\/p>\n<\/li>\n- \n
If there are any discrepancies, update your Accountable account <\/b> to match the official details from the KBO.<\/p>\n<\/li>\n<\/ol>\n
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3. How to check your PEPPOL registration status<\/b><\/h1>\n
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Still unsure about the status of your PEPPOL registration? You can easily check it through the Peppol Directory – Search<\/a>.<\/p>\n\n
\u27a1\ufe0f How to check?<\/b><\/p>\n
<\/div>\nThis means your registration has been processed but hasn\u2019t been finalized yet. Possible reasons include:<\/p>\n
- \n
- \n
You haven\u2019t completed the KYC process yet.<\/b><\/p>\n<\/li>\n<\/ul>\n
\u27a1\ufe0f Start the verification process (again) in Accountable by navigating to ‘Settings’> Peppol <\/b> and following the steps. (NB: Make sure to take a picture of your document, not a screenshot or a picture of a picture)<\/p>\n
- \n
- \n
The system is still verifying if you’re already registered on PEPPOL via another access point.<\/b><\/p>\n<\/li>\n<\/ul>\n
\u27a1\ufe0f If you\u2019re already registered on PEPPOL through another platform (e.g., Odoo, Codabox, Winauditor, Octopus, etc.), you\u2019ll need to remove your Peppol registration on that platform first<\/b>. Once that’s done, Accountable will become your unique access point to PEPPOL, and the “Pending” status will no longer block your registration and will move to “Active”. <\/b> It takes up to 24 hours for the Peppol registration to become active via Accountable after that. <\/p>\n
\n
The system will attempt to resolve this automatically within 7 days<\/b>. If your registration is not removed from the other platform within 7 days, the ‘Pending’ status will automatically expire.”<\/p>\n
\n
2. “Data does not match” error<\/h1>\n
This error occurs when the information you\u2019ve entered for Peppol registration doesn\u2019t match the official records in the Belgian company register (KBO) neither the data encoded in Accountable.<\/p>\n
\n
\u27a1\ufe0f How to fix this ?<\/b><\/p>\n
- \n
- \n
Visit the official KBO company register<\/b> here<\/a> to look up your company number.
\u200b<\/p>\n<\/div>\n<\/div>\n<\/li>\n- \n
Compare the information<\/b> in the KBO register with what you\u2019ve entered in your Accountable account.<\/p>\n<\/li>\n
- \n
If there are any discrepancies, update your Accountable account <\/b> to match the official details from the KBO.<\/p>\n<\/li>\n<\/ol>\n
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3. How to check your PEPPOL registration status<\/b><\/h1>\n
\n
Still unsure about the status of your PEPPOL registration? You can easily check it through the Peppol Directory – Search<\/a>.<\/p>\n
\n
\u27a1\ufe0f How to check?<\/b><\/p>\n
- \n
- \n
- \n
![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625308931\/38a0638937fd9da268d6ad5156e5\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_29_36.png?expires=1787637600&signature=cd79b17def76f243457df62a77977c2ef0e3711cb458de9b0e84503330d1d8ae&req=dSYlE8p%2BlYhcWPMW3nq%2BgZmTInUxQJbzKMdRv1JLn4zKjaRhAu6Bi%2Fen12Z3%0AV02qBcwpy1q9o63LT9zvEaeYCOY%3D%0A\")
<\/div>\n<\/li>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625314645\/ebdfce09bfc8f2b54f8ec6b3ab60\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_29_36.png?expires=1787637600&signature=e0c46159da6e3df3495c361f686358f47fca36ead00981c32973bdf31e69399a&req=dSYlE8p%2FmYdbXPMW3nq%2BgUr9%2BH%2BPqeKf2z3JbILS%2FwRUZszqpZqfQ79klhuI%0AZkg31ghFmFo0W%2Bvz%2BzU2aIi98lA%3D%0A\")
<\/div>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625311486\/45ff21070962821c7768d1ac3ea6\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_30_54.png?expires=1787637600&signature=39e016b116564559e78b834a44b52a8d4884fe8097ba19f93c494ffd966c16a5&req=dSYlE8p%2FnIVXX%2FMW3nq%2BgX7HK3CjyUEFViWMeLydG8SZSJhID98KytHsakfj%0Ast%2BmvSvq1XXwXWLDmUaMu%2B%2BGJ48%3D%0A\")
<\/div>\n![](\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1625313471\/0a0de11f0b54eda8ee08bddcea8c\/Capture+d%E2%80%99e%CC%81cran+2025-07-17+a%CC%80+14_31_08.png?expires=1787637600&signature=dca9097c1f2075e9469869d056ac159733c14679e78e539814710e5565e42a4c&req=dSYlE8p%2FnoVYWPMW3nq%2BgZLJrpzEzIUKy9tvdFoSYR1%2FY30sa%2Bq7dyQt258m%0AcI118CS7Z3sye1e7cxQ9912strM%3D%0A\")
<\/div>\n